Jacky Tustain

Jacky Tustain

Self motivated and driven business professional with a wealth of experience including project management, individual and small business coaching, business management and workshop facilitation. An effective communicator with an eye for detail and a focus on results. Certification in Project Management (PRINCE2), Business Support, Teaching (PTTLS) & Life Coaching.

 ACHIEVEMENTS

• Successfully set up and managed own consultancy business, using self taught skills to minimise spend including developing own website
• Coached and supported small business owners with practical assistance (e.g. business planning process) and confidence development
• Enabled cost savings of c£600k pa by implementing a new £1.6M Sharepoint intranet, as part of corporate  restructuring programme within challenging timescale
• Reduced staffing needs by 2 man days a week and contributed to strategic business change through set up and operation of a Business Change Management process team
• Created and ran Communion programme for families at parish church for 10 years, including managing team of around 12 volunteers and 60 children

 COMMUNICATION

• Experienced in developing rapport with clients, presenting to board level, managing stakeholders, facilitating workshops, groups and planning sessions
• Excellent written skills demonstrated through website copy, business documentation including policies, business plans, departmental standards and IT system documentation
• Skilled in recognising risks, issues and working with others to agree on solutions

 PROJECT MANAGEMENT

• Skilled in all aspects of project management including finance, planning, risk management, matrix managed teams, external resources and project reporting
• Experience of a broad range of projects including small programmes of work (software changes), medium sized projects (hardware and software implementation <£1M) and work streams within larger programmes (corporate intranet >£1M)
• PRINCE2 Practitioner

 BUSINESS MANAGEMENT

• Knowledgeable in all aspects of business management including planning, organisation, marketing, sales and finance

 EXPERIENCE

2009 – present         Concord Business Solutions Ltd            Director/Owner

2008 – 2009             GMAC RFC, Bracknell                           Interim Project Manager

2007 – present         BeCanDo Life Coaching                        Owner

2006 – 2007             Maternity Leave

1988 – 2006             Automobile Association, Basingstoke

         2000 – 2006                    Project Manager

        1988 – 2000                     Various technical roles

 TRAINING

• Level 5 Business Support Certificate
• PRINCE2 Practitioner
• Level 3 First Line Management Certificate
• Level 4 Preparing to Teach in the Lifelong Learning Sector (PTLLS) Certificate
• Self taught basics of ISO 9001:2008, Wordpress, SEO and other related online skills

 QUALIFICATIONS

• 2 A Levels (Economics  and English Literature)
• 8 O Levels

 ADDITIONAL INFORMATION

Full, clean driving licence

 INTERESTS

Beekeeping, avid reader, writing, website development

Active committee member of the FSB (Federation of Small Business) and local beekeeping association

 REFERENCES

Available on request