Andrea Richards Scott

Conducted coaching sessions to detail action plan, develop strategies, gain buy-in from stakeholders, monitor projects progress, and outline risks. Assisted clients in the creation of specific, quantifiable, and measurable outcomes.  Directed clients in benchmarking best practices as part of an overall quality improvement initiative.  Facilitated leadership meetings to assist clients in finalizing vision statement, objectives, strategy, and tactical plans.  Monitored client performance related to established goals, objectives, and timelines. Created tools to manage client engagement and provide progress reports. Developed and implemented customized coaching solutions for individuals and groups in the areas of behavioral management, career development, conflict resolution, goal setting, strategic planning, and work/life balance.  Created assessments and tools to close gaps, identify progress, provide feedback, quantify results, share expectations, and track progress. Instructed clients in the creation of structures and boundaries to support goals.  Utilized instructional system design to develop and deliver customized courses and workshops employing adult learning methods to individuals within corporations, community groups, government, and non-profit organizations.  Developed tailored courses and materials to complement training classes for business development centers, career counseling centers, chambers of commerce, department of defense (DOD), educational institutions, and faith-based organizations.