Thomasine Pickens

Thomasine L. Pickens

• University of Phoenix, Bachelor of Science in Business Management

• University of Phoenix, Masters Program in Management

• Life and Career Coach Certification, Life Purpose Institute – Board Certified Coach through CCE
• Overcomers/Daily Choice Certified Instructor
• Professional Development:
• Coaching for Premier Performance
• Managing for Premier Performance
• Diversity - Creating an Inclusive Environment
• Former Certified Diversity Trainer for the management level and non-exempt team members
• Practical Management Program
• Situational Leadership II
• Texas Bankers Association/Texas Secured Lending

Communication & People Skills:

• Established and maintained professional customer relations with people of diverse social-economic and cultural backgrounds.
• Team player with effective leadership, motivational, analytical, planning and interpersonal communication skills.

Organization & Time Management:

• Problem solver - grasps complex situations incorporating them into manageable tasks.
• Ability to prioritize and multi-task in a demanding environment.
• Results-oriented, successful track record in project management and sales.
• Resourceful – prepared to challenge and change current processes that are not efficient/effective.

Committees:

• Diversity Council President 2002 - 2003
• BBS Strategic Implementation Team (SIT) direction of Mike Azevedo 2003-2005
• Wells Fargo CheckPoint Team Member Resource Group Chairperson 2004-2006
• Q12 Captain for San Antonio Loan Operations 2006 - present
• Wells Fargo Bank Citywide Diversity Alliance 2006 - 2008

Technical Skills:

• Proficient in Microsoft Excel, Microsoft Power Point, Microsoft Access, Microsoft Office and Microsoft Outlook.
• Experience editing and proofreading lengthy documents with focus on spelling, sentence structure, and grammar.

Awards/Recognition:

·         Star Manager for 4^th Quarter 2007 (most recent);

·         Star Team for 4^th Quarter 2007 (most recent);

·         Won Wells Fargo Bank Service Starts with Me Recognition Event to Orlando, Florida (An event that recognizes the “Best of the Best” team members who have provided outstanding and sustained service over the year.

The REAL Life Coaching Center, San Antonio, Texas

Opened RLCC June 2011, have been a Career Coach for over 15 years.

Company Motto: Start living your life on Purpose.

Assist people with living their dream life. Regardless of their current situation, whether they are trying to cope with a divorce, empty nest or just want to step into their dream job. I can assist them with living their life on purpose. I can coach them to ensure that they felt they are heard and have no other motive but to see their lives fulfilled. I have been coaching over the last 15 years, encouraging team members and others to find the career/job that they desire. It is very rewarding for me to assist others and give them the support that they need to step forward.

Wells Fargo Bank, N.A., Loan Documentation Manager II, Officer of the Bank, (January 1997 – Current)             

Manage 16 team members in the Collateral Department. This team is responsible for Perfecting the Collateral, Ensuring that the recorded documents are returned to us in a timely manner, Tax Tracking and  UCC Filing.Ensure that the Procedures are being followed and in a timely manner. Responsible for answering Business Bankers questions and offering training as needed for the above processes. Responsible for ensuring that we pass all Internal/External Audits. Responsible for the day to day function plus any escalation issues that may occur. Responsible for ensuring that all team members are properly trained and given up to date information on any and all process changes and/or amendments. Responsible for hiring new team members as needed. Responsible for reviewing and accepting vacation for team members and reviewing their daily Performance Database, Exception Logs and Time Tracker. Participate on weekly teleconferences with my counterparts in two other Loan Centers. Assist other managers within the Collateral Management Group as needed with any issues and/or concerns. Assist with training new managers in the Collateral Management Group as well.