Dorothy M Neddermeyer, PhD

Dorothy M Neddermeyer

SUMMARY:

Diverse background in innovation, strategic planning and business expansion. Expert in building collaborative relationships, gaining innovation buy-in and managing strategic programs in complex environments. Demonstrated expertise in managing change.

ACCOMPLISHMENTS:

+ Provided broad range Human Resource services in support of business objectives and initiatives for client groups, including the Business Leadership team, Program Management leadership and Sales. Increased sales 25%

+Designed/Developed and Implemented/Delivered customer service skills and management development programs. Improved union-management relations and reduced absenteeism by 5%. Improved company image with customers by 75%.

+Conducted Needs Analysis, managed and facilitated comprehensive sales program for retail banking officers of large regional bank. Revenue increased an average of 8% per quarter.

+Organized and managed a 12-member team responsible for implementation of customer service improvements in 11 states. Improved service delivery by 22% with reduced headcount.

+Managed redeployment of 200 employees. Achieved 85% re-employment within 90 days. 

+Managed and facilitated team development program for IT department with staff of 15.

+Developed collaborative relationships with multiple Vice Presidents and Tier 3 and 4 leaders.

+Designed/Developed, Implemented/Delivered numerous sales, communication and management courses: Consultative Sales Skills, Negotiation Skills, Assertive Communication, Team Building, Improving Productivity, Conflict Management, Decision and Problem Solving Skills, Supervisor Skills, Quality Assurance, Career Development and Succession Planning.

+Managed multi-state corporate development projects with major emphasis on managing change during a merger. Managed needs Analysis and Facilitation.

+Negotiated partnerships and community support during a major bank merger with emphasis on re-employment.

+Managed a 5-member task force to develop policy and procedures for department reorganization during acquisition.

EXPERIENCE

Genesis Consultants, Inc. - New York, New Jersey, Arizona 1988-Present
Consulted to corporations to create personal career development, team building, conflict management, productivity, and succession planning.

Equicor-Equitable HCA Corporation - New York, New York 1986-1988
Managed change during a merger including morale, management and employee development, team building and succession planning.

Drake Beam Morin - New York, New York 1986-1994
Managed multifaceted re-employment projects. Major clients included Exxon, Mobile, IBM, AT&T, Warner Lambert, Digital and Merrill Lynch.

Banks of Mid-America - Tulsa, Oklahoma 1984-1986
Managed change during a merger including morale, management and employee development, team building and succession planning.

Consolidated Edison - New York, New York 1980-1984
Needs Analysis, Designed, Implemented and Delivered tellers, CSR customer service skills, Office Managers, and Senior level development programs in Total Quality Management including: Team Development, Conflict Management and Performance Management.

ADJUNCT PROFESSOR  - Colleges/Universities

Cornell University - New York, NY
American Management Association -New York,NY

Universityof Phoenix– Phoenix, AZ 
PaceUniversity -Pleasantville,NY

Marymount College - Tarrytown, NY
Westchester Community College - Valhalla, NY

EDUCATION

American International University - Honolulu, Hawaii
PhD, Philosophy

New York University - New York, New York
Master of Science, Interpersonal and Organizational Development

Pace University - New York, New York
Bachelor of Science, Business Administration and Psychology


PUBLISHED
Ezinearticles.com, evliving.com, Training News, Tulsa Tribune, Nonprofit World Report, Tulsa Business News, Women's News