Diane Brescher EdD, CPLP

Organizational Effectiveness and Performance Improvement leader with over 23 years’ experience in  Learning and Development, Strategy and Talent development, Performance Improvement, Executive and Career Coaching,  Organizational Change, Curriculum Design, Facilitation, Skills Assessment analysis, and Competency management. Possesses strategic vision, ability to influence decision-makers, and orchestrate resources to meet business needs. High level of success in building and maintaining client relationships and developing performance interventions that exceed client needs. Industry Experience: Finance, Insurance, Energy, Healthcare, Gov’t,

EXPERIENCE

DB Consulting Partners, LLC Westfield, NJ                                                                           2004 – Present

Owner and Principal Consultant

Performance Improvement consulting firm delivering a variety of human performance improvement and learning and development services specializing in leadership development for profit and not for profit agencies.

·         Relationship Manager for a global car rental agency supporting a change in their strategic vision. Over 14,000 managers and associates trained in over 75 locations. Hired and managed 5 Customer Service Facilitators.

·         Coached executive global leaders in Emotional Intelligence, leadership, politics, performance management, etc.

·         Facilitated several Front Line Leadership Development units for a large global energy company resulting in the 2011 CLO award of the year.

·         Coached leaders from a variety of industries and backgrounds on personal branding, strength finding, resume writing, networking, interviewing, managing change, and social media outreach.

·         Published global author for a global mid-level leadership session which includes topics on change management, decision making, organizational politics, building team strengths, social networks, strategy implementation.

·         Published global course author focused on innovation, creativity, critical problem solving and decision making.

·         Developed and implemented Sales Competencies and a Sales ROI leadership strategy for over 7 courses, resulting in 25% reduction in turnover and 15% increase in revenue.

·         Facilitated face to face and virtual workshops in Relationship Management, Leadership, Inclusion, Emotional Intelligence, Communication, Influencing, Assertiveness, Team Development, Customer Service, Managing Information, Time Management, Conflict Management, Creative Thinking and Critical Thinking.

·         Developed a Leadership on boarding program including prework and assessments integrating over 1,300 Management staff for a large university hospital system, resulting in 12 hours saved per individual per session.

·         Designed and developed training in human capital management issues such as organizational alignment, employee engagement, sales, retention, ethics, career development, and performance management.   

·         Technical Editor responsible for design, editing and assessment exercises for a ‘mini’ MBA Skills course.

GE Consumer Finance, Stamford, CT                                                                                            2003- 2004
Senior Sales Manager, Performance Development

Internal Performance Development consultant for clients including Sales, Business and Client Development, Marketing, and New Products. Supported growth and transformation of business from single product organization into multi-product, multi-channel organization through effective Change management techniques. 

·         Increased business revenue growth by 20% for startup mortgage business. Conducted extensive analysis for Loan Originators in a call center function, leading to a Sales Coaching process supporting core sales skills.

·         Supported Talent Management and High Potential process by designing programs as a learning coach.

·         Facilitated the rapid culture assimilation of merged staff through implementing a Client Acquisition strategy.

·         Enabled more effective cross sell decision making by developing Analytic competencies for Marketing.

CHUBB & SON, INC., Warren, NJ                                                                                                 1997-2002
Learning & Development Manager, Operation Services Division and Chubb Commercial Insurance

Spearheaded new department focusing on learning needs of 2,000 Global service staff, resulting in Division's first learning and development strategy, processes, and deliverables, resulting in improved productivity and quality.

·         Developed Operations Learning Strategy through establishment and implementation of a global field infrastructure, which provided consistent branch delivery and measurement of technical/non-technical training. 

·         Created Strategic Learning Steering committee ensuring learning initiatives strategically supported business needs.  Committee included representatives from each zone, covering over 55 offices domestically.

·         Managed department budget of $ 1.2 million and a staff of nine including a virtual team of instructional designers and developers. Created department competencies, recruited, hired, and developed staff.

·         Increased productivity by 25% by creating the job design, competencies and training for newly created Underwriting Assistant position.  Selected to be part of a strategic team supporting new role.

·         Improved the process of trainer support and skill identification through the creation of the first web based resource. Behavior based competency based approach, includes ‘Learning’ tracks for various proficiency levels, various learning methodologies, pre/post testing assessment tools, and a tracking database.  

·         Certified in Achieve Global’s Customer Service training workshop.

AMERICAN EXPRESS, TRAVEL RELATED SERVICES, New York, NY                              1993 - 1997
Regional Consultant, Leadership Development   (1995-1997)

Internal Leadership Development Consultant for Northeast region, providing leadership support to over 1,000. Member of team that created and implemented 360-Degree feedback tool to support organizational core values.

·         Supported departmental business plans by closing skills gaps through conducting needs analyses and consulting with call center and Headquarter leaders on development, diversity, and change management issues.

·         Assisted over 200 leaders by analyzing their 360-Degree feedback results and co-created a development plan.

·         Facilitated Situational Leadership sessions for all leaders and certified other line leaders to instruct.

Sales and Customer Service Training Manager (1993-1995)                                    

Part of global team increasing organizational sales efficiencies, eliminating redundancies, while building a consistent global corporate message. Successfully developed and implemented a comprehensive competency-based sales curriculum with built-in measures includes product knowledge, change management and leadership coaching.

·         Relationship Manager for Account Strategies Program, achieving 25% greater client retention and servicing.

·         Co-built sales leadership development program, which included product knowledge, coaching and feedback.

·         Facilitated customer-focused sales programs for over 150 new sales managers increasing revenue by 17%.

AMERICAN INTERNATIONAL GROUP, New York, NY                                                        1988 - 1993
Training Specialist

Developed and facilitated training programs to ensure program responsiveness for both participant and business units’ need. Trained over 500 employees annually from corporate and regional/branch offices in Supervisory Skills, Interviewing, Performance Appraisals, Presentation and Communication Skills, Change Management.

·         Increased productivity by facilitating team building and change management sessions as intervention for domestic and worldwide Claims, Research & Development, and Administration. 

·         Implemented database to measure and manage training needs of 35,000 employees’ worldwide and used data to conduct needs analyses for internal consulting purposes including training plans for all employees.

EDUCATION

            Ed.D in Adult Education Guided Intensive Study (AEGIS) Teachers College, Columbia University

Dissertation Topic:  How Individuals Transition into Entrepreneurship using their Social Networks (Oct 2010)

MBA, Personnel/Industrial Relations, The American University, Washington, DC
 BS, Business/Psychology, Albright College, Reading, PA

Completed additional coursework in Organizational Development, Competency Based Training,

 and Task & Job Analysis at Rutgers, Stevens Institute of Technology, and NYU. 
CERTIFICATIONS AND PROFESSIONAL DEVELOPMENT

3 Hogan Development Assessments (Personality, Core Values, Goals and Interests, and Development)

Emotional Intelligence (EQI) 2.0

Thunderbird Global Mindset Inventory Certification (Thunderbird School of International Management)

Certified Professional in Learning and Performance, Pioneer CPLP

OTHER    

VP Special Interest Groups NNJ ASTD (Board Member for 5 years); University of Phoenix Online Faculty; Organizational Behavior; Former Operations Co chair NJ ODN Community; Volunteer for WDC