Carol Glover

President   FireHorse Consulting Inc.
December 2009 – Present (3 years 2 months)|Cambridge, ON
I work with small business owners who are ready to grow but don’t know how or they’re afraid they won’t be able to manage more work. I help them build systems that relieve the pressure and fear so that they can make more money AND experience more freedom at the same time.

Recommendation   Judith L. Harrison
Owner at Trumpeter's Choice Consulting Inc.

Carol is masterful in assisting clients attention to the details and continuity of work-flow and crucial forward planning that are essential to sound business results with personal satisfaction that comes with being on purpose with excellence!

Recommendation     Pamela Martin

Thanks for your patience and kindness Carol - it really means alot to me in these early days of starting my own business.  Our meetings are invaluable and it really does help calm my feelings of being overwhelmed - so thanks again.

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Consultant Air Canada
April 2010 – April 2012 (2 years 1 month)
Working on a project for the Maintenance Group.

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Consultant  ASL Infotech
October 2009 – June 2010 (9 months)
PMO support and business strategy consulting

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Owner   Plan'dscapes Ltd.
2003 – December 2009 (6 years)
Landscape consulting and design for DIY homeowners.
Curb Appeal services for Home Stagers and Real Estate agents.

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Test Manager - Polaris Project
Air Canada 
April 2009 – July 2009 (4 months)
Software development project (Polaris) required testing new code and reconnection to 153 interfaces.
* directed team of 5 test team members in planning and scripting for multi-stage interface testing.
 * worked with other Test Managers to determine data and environment requirements to satisfy all test groups.
* planned resource usage and schedule across many teams (business, technical, test).
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Test Manager - Netline Project
Air Canada
July 2005 – March 2009 (3 years 9 months)
Legacy system replacement taking 16,000 users and 285 interfaces from a green screen world to a GUI and web-based world.
* analyzed and implemented problem report tracking system
* standardized test processes, created templates, formalized acceptance criteria and documentation requirements.
* coordinated test environment, resource usage and scheduling;
* analyzed business processes, facilitated gap analysis and resolution;
* coordinated resources for system stress and disaster recovery testing;
*supported implementation teams, and managed relationships with Vendor teams.

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various
Air Canada
1988 – 2009 (21 years)
Reservations Sales Agent, Airport Customer Service Agent, Lead Agent, Customer Service Manager Airports, Business Analyst

Manager, IT Airport Operational Systems
Air Canada
2000 – November 2003 (3 years)
Managed Airport Operational technologies such as ground radio, CCTV, gate/manpower management systems, executive operational report tools and flight information display systems.