Professional Accomplishments

Certified Coach

<!--[if !supportLists]-->·        <!--[endif]-->7,000+ hours of coaching experience (global) recognized through the ICF with a PCC and CMC through MentorCoach

<!--[if !supportLists]-->·        <!--[endif]-->Specialize in engagement, leadership, transparent communication, and conflict reframing

<!--[if !supportLists]-->·        <!--[endif]-->Individuals with ADHD or parents of ADHD children to include organization, communication, goal achievement, structure

Human Resources Consultant

<!--[if !supportLists]-->·        <!--[endif]-->Developed and implemented my initiative of moving from specialist to consultant

<!--[if !supportLists]-->·        <!--[endif]-->Created standardized on-boarding for newly hired employees, warehouse, office, manufacturing

<!--[if !supportLists]-->·        <!--[endif]-->Managed job audits of all levels and creating/implementing annual company merit and bonus programs

Global Retention and Engagement Strategist

<!--[if !supportLists]-->·        <!--[endif]-->$2.5 million first year savings (global) and 90% drop in negative turnover (Malaysia) with implementation of management program for coaching, career development, creating a great place to work, and sustainment solutions

<!--[if !supportLists]-->·        <!--[endif]-->Managed strengths-based leadership and associate training for global audiences, including coaching leaders of all levels across the globe

<!--[if !supportLists]-->·        <!--[endif]-->$550,000 savings through editorial and video production cost savings for dealership training and certification programs

<!--[if !supportLists]-->·        <!--[endif]-->Developed, administered, and managed variety of assessments for global employees to measure effectiveness, retention, engagement, increase productivity

Customer Satisfaction and Systems Manager

<!--[if !supportLists]-->·        <!--[endif]-->Developed and managed first PC-Client system $5+ million dollars budget) for company

<!--[if !supportLists]-->·        <!--[endif]-->Created best practices and standard operating procedures for product buybacks with focus on retaining customers while saving the company money

<!--[if !supportLists]-->·        <!--[endif]-->Managed team of 100 associates and vendors for customer satisfaction call center

<!--[if !supportLists]-->·        <!--[endif]-->Created cross-organizational employee sharing to broaden skill sets of call agents

Community Outreach Programs

Boys & Girls Club, E. LA                      •              Junior Achievement              •              Habitat for Humanity

Toyota Organization for the Development of LatinoS (TODOS), Advisory Council, HS Mentor Program

Work History

Owner

Jul Tones, Inc., Torrance, CA

2005 - present

Cantor

Nativity Catholic Church, Torrance, CA

2000 - present

Cantor

Maria Regina Church, Gardena, CA

2013 – present

Instructor

MentorCoach, Bethesda, MD

2008 – present

Manager, Senior

Toyota Motor Sales, Torrance, CA

1981 – 2012

Education

BS, Public Administration

CSU Dominguez Hills, Carson, CA

1988

AA, Business Mgmt.

El Camino, Torrance, CA

1985