MONIKA B. JENSEN Ph.D

HIGHLIGHTS OF QUALIFICATIONS

Proven ability in coordinating, and organizing projects

Demonstrated leadership skills

Sensitivity in integrating a wide range of program priorities

Proven record of dependability with increased responsibility under strict deadlines

Skilled in handling the public with professionalism and tact

Expertise related to the promotion & management of diversity, and cultural change

Success in resolving workplace conflict through mediation

President, Society for Conflict Resolution in Ontario

Member, Diversity/Employment Equity Practitioners Association (DEEPA)

Member, Canadian Association of Professional Speakers

Member, Canadian Society for Training and Development

Registered Professional Trainer, Canadian Professional Trainers Association

Master Practitioner in Neuro Linguistic Psychology and Time Line Therapy

AREAS OF EXPERTISE

Human Resource Management:

·        Develops and reviews human resources policies and practices and provides recommendations for implementation

·        Provides communication strategies to assist in the understanding and operation of new policies

·        Consults with bargaining agents and associations to ensure compliance and cooperation with policies and procedures. Develops policies and guidelines in compliance with Human Rights legislation, Health and Safety and Employment Standards and central agency requirements

·        Provides management coaching on the interpretation of human resource policies and practices, organizational effectiveness, and effective management

·        Conducts recruitment and selection process for developmental positions

 ·        Provides reference checks

·        Reviews harassment prevention policies and develop conflict resolution process to address issues that are not covered by the human rights prohibited grounds

Training:

·        Provides personal coaching for those facing change, needing to identify goals and objectives, wanting to improve communications, etc

·        Assists not-for-profit organizations with governance, including running effective meetings, intra group communications and chairing and developing policies and procedures

·        Provides a variety of workshops and seminars dealing with communication skills, problem solving, personal growth and management skills

Organizational Effectiveness:

·        Project manages a wide range of multi-disciplinary contracts in the public and private sectors, nationally and internationally

·        Engages in strategic planning in the private and public sectors

·        Performs policy and practices reviews in private and public sectors

·        Provides both one-on-one and team approaches to management projects

·        Facilitates delicate issues for organizations

·        Facilitates focus groups and less formal meetings to elicit information

Equity and Diversity:

·       Conducted Employment System Review for the Ministry of Correctional Services, Toronto Children’s Aid Society, Toronto Community Housing Corporations, and Toronto Police Service.

·       Provided operational support to all line managers and staff related to workforce analysis, workforce impact implications, funding access, discrimination / harassment and accommodation issues.

·       Established and co-chaired committee with bargaining unit to provide training for 12,000 employees on the Harassment Prevention in the Workplace both in the government and private sector. In partnership with the union, conducted an extensive evaluation process of the training initiative to be used as a model for other organizations.

·       Developed and marketed mediation process for dispute resolution in the workplace with cooperation of the bargaining union.

·       Coordinated Harassment Prevention Program with caseload of 150 complaints per year with the Ministry of Correctional Services.

·       Contributed to the development of a Cultural Assessment Tool to allow organization to measure cultural change and achieve employment equity and diversity objectives with input from the bargaining unit representatives.

·       Participated in joint union/management Employee Relations Committee for both private and public sector organizations.

Mediation:

·        Provides Mediation Services privately and as a Roster Mediator in civil and health care cases;

·        Mediates a wide range of civil and workplace conflicts, including inter personal, intra and inter group; as well as mediates community matters;

·        Mediates highly sensitive matters, including issues of race, culture, religion, gender and disability;

·        Mediates workplace conflict, in public and private sectors, including both intra and inter office relations, harassment, wrongful dismissal, bullying and discrimination;

·        Assists develop problem-solving skills; and develops course material, and teaches in a number of large corporations;

·        Assists parties to resolve sensitive issues in the workplace;

·        Assists corporations, both public and private, to resolve problems associated with implementation of programs.

Problem Solving, Planning, and Organizing:

·        Responsible for development and coordination of strategic aspects of program such as design, monitoring and evaluation processes

·        Demonstrated skill in change management including ability to shift focus to meet changing agenda of the organization

·        Strong skills in developing policy, setting objectives and determining methods for evaluating the accomplishments of these objectives

·        Have marked ability to develop a plan of action that meets objectives and maximizes resources

·        Hand-ons experience in resolving problems with managers and employees as well as bargaining unit representatives concerning issues of accommodation, discrimination/harassment and general inquiries; conducted investigations and supervised investigators

Leadership and Teamwork:

·        Demonstrated ability to create organizational climate conducive to staff productivity

·        Took lead in organizing seminars for senior managers on subjects relevant to managing in a diverse environment. Introduced sessions, contacted speakers, provided all registrations for four seminars every year for six years with 450-700 managers in attendance (received excellent feedback from participants in attendance)

·        Provided operational support to all line managers and staff related to workforce analysis, workforce impact implications, funding access, discrimination/harassment and accommodation issues

·        Established and co-chaired committee with bargaining unit to provide training for 12,000 employees on the Harassment Prevention in the Workplace. In partnership with the union, conducted an extensive evaluation process of the training initiative to be used as a model for other organizations

·        Developed and marketed mediation process for dispute resolution in the workplace with cooperation of the bargaining union

Facilitation:

·        Facilitates meetings, strategic planning sessions, group meetings both small and large groups

·        Provides coaching to develop and enhance facilitation skills and styles

·        Facilitates communications that may otherwise be hampered due to differences in socio-economic backgrounds, race, culture, religion, gender and disability

·        Acts as facilitator for public, private and not-for-profit corporations to assist individuals and businesses overcome differences

·        Facilitates a variety of conflicts using a facilitative approach to problem-solving

Communication and Presentation Skills:

·      Excellent presentation skills demonstrated through the delivery of over 1000 training, awareness sessions, seminar and workshop presentations, in areas of harassment prevention, diversity, race relations, stress reduction managing change and communication skills

·      Ability to present and discuss ideas and information clearly and concisely

·     Proven skills to maintain effective on-going relationships with peers, subordinates, supervisors and client groups individually and collectively

·      Demonstrated proficiency in taking risks by communicating sensitive feedback on controversial issues and specific or general apprehension when necessary

·     Excellent communication skills-demonstrated by a relaxed public speaking manner; effective listening in sensitive and stressful situations; clear and concise written and oral skills

·      Expertise in negotiating and motivating a variety of stakeholders (e.g., senior management, bargaining agents, human rights complaints etc.) re: policies and issues

·      Provided individual coaching for executives in area of conflict management and dispute resolution

·      Ongoing delivery of workshops: Coaching: Bringing Out the Best in Others, Negotiation Skills, Mediating Conflict, Interpersonal Communication Skills, Dealing with Difficult Behaviour in the Workplace, Working Through Change, Effective Presentation Skills, Managing a Diverse Workforce, Handling Your Emotions Under Pressure, Stress Solutions, Managing Negative Employees, Building Instant Rapport, Diffusing Crisis, and Practice of Supervision.

SIGNIFICANT ACHIEVEMENTS

·        Coached a team of senior managers and executives for one year in order that they may coach their team. Improved service and sales within the period.

·       Developed and implemented Human Resources Policies and Procedures, Harassment Prevention and Conflict Resolution Policies for several not for profit organizations.

·        Mediated disputes, ranging for civil law, employment law, human rights and workplace issues, wrongful dismissal and personal conflict issues.

·        Created and implemented Work at Home Program (Telecommuting) for a large company.

·        Developed and presented “Working Through Change” seminars for several large organizations going through mergers.

PUBLICATIONS

Co-authored book with Stephen Covey, “Success Simplified: Simple Solutions Measurable Results”

“Keep In Touch” Newsletter, quarterly publications, posted on web site

“Harassment Prevention in the Workplace: Complaint Resolution Procedures for Managers”, 2004

“Self-Managing Mentoring Guide”, 2003

“Guidelines for Workplace Mediation”, 2002

“Career Planning Guide”, 2001

“Strategies for Success Handbook”, 2001

“Alternative Work Arrangements Options Workbook”, 2000

Published paper, “Principle Centered Mediation”, 1997

PROFESSIONAL EXPERIENCE

Principal Aviary Group                                                                              1996-present

Consulting/training/coaching practice was specializing in human resource issues, conflict resolution, communication skills, dealing with difficult behaviour, harassment and bullying prevention, strategic planning and training in areas of human rights, diversity and change management. Conducting management reviews, fact-finding investigations and workplace mediations. Provides executive coaching, mediation, facilitation, personal breakthrough to assists individual and organizations going through or about to go through change or conflict situations from both an individual and organizational perspective.

Ontario Government: Public Service

Ministry of Solicitor General & Correctional Services

Manager, Employment Equity Program                                                                                 1985-1996

Program Officer, Affirmative Action Program                                                                      1984-1985

Probation/Parole Officer                                                                                                                       1980-1984

Correctional Officer                                                                                                                  1977-1980

CURRENT PROFESSIONAL AFFILIATIONS/MEMBERSHIPS

·      Canadian Professional Trainers Association

·      The Association for Integrative Psychology

·      Diversity and  Employment Equity Practitioners Association (DEEPA)

·      Canadian Society for Training and Development (CSTD)

·      Canadian Association of Professional Speakers

·      ADR Institute of Canada Inc.

·      Society for Conflict Resolution in Ontario (SCRO)

·      Canadian Association of NLP

ACADEMIC ACHIEVEMENTS

PhD Program, Doctor of Philosophy, Clinical Hypnotherapy,

American Holistic University                                                                                                  2012     

Masters in Communications

Corllins University                                                                                                                    2009

Master Practitioner Neuro-Linguistic Psychology, Advanced Neuro Dynamics        2004

Certificate, Identity-Based Conflict and Conflict Transformation,

Transformative Learning Centre, University of Toronto                                                     2001

Certificate, Canadian International Institute of Applied Negotiations

University of Ottawa                                                                                                                 1998

Advanced Certificate in ADR, Faculty of Law, University of Windsor                                         1995

Certificate: Alternative Dispute Resolution (ADR),Faculty of Law,

University of Windsor                                                                                                              1995

Certificate: Fundamentals of Management, Humber College, Toronto                        1983

Honours Bachelor of Arts Degree,Faculty of Arts and Sciences,

University of Toronto                                                                                                               1977

PROFESSIONAL DEVELOPMENT

Mental Health Issues for Mediators

Elder Mediation

Narrative Mediation, University of Waterloo

Conflict Management Workshop, Canadian Institute

Social Marketing for BusinessCarleton University, School of Business

Leadership & Management of Change, Centre for Leadership, Ontario Government

Negotiation & Dispute Resolution, Centre for Leadership, Ontario Government

Risk Management, Centre for Leadership Curriculum Program, Ontario Government

OTHER SKILLS AND INTERESTS

Fluency in Polish

Active in Conservation Issues and Wildlife Preservation

International Conflict Dispute Resolutions (on CANDEM rooster)

Human Rights Advocate