Shamecca Manresa

OBJECTIVE

Customer service professional, skilled in problem solving and responsive to the needs of clients,customer and management. Organized with the ability to handle multiple priorities and meet exacting deadlines. Experienced in working in a high volume area and diverse environment. A self-starter and quick study, eager to assume increasing levels of responsibilities. A proven leader with a keen knack of motivating others to achieve corporate objectives.

WORK EXPERIENCE

Owner/Professional Life Coach

July 2013 - present

Future Steps Consulting Services LLC | NJ/NY

Other/Not Classified

Help business owners, professionals, students, and couples set and maintain goals.

Assistant Branch Manager

July 2007 - November 2010

Hertz Corporation | Jersey City, New Jersey

Travel, Transportation and Tourism

To assist the branch manager in daily operations and to run location when branch manager is not present.

> Assist Branch Manager in daily operations
> Ensure employees are assisting customers in any issues or concerns they may have
> Process insurance replacements, retail rentals, and returning vehicles
> Contact multiple insurance companies to ensure proper billing
> Assist Branch Manager on outside calls to acquire more business for the location and company
> Process payroll for employees

Microsoft Excel, Microsoft,

Counter sales Representative/ Yellow Jacket

February 2006 - July 2007

Hertz Corporation | Newark, New Jersey

Travel, Transportation and Tourism

Providing customer service, and taking a manager role when managers weren't available.

> Assess customer needs and align with company products to ensure a satisfied customer
> Analyze, troubleshoot and resolve occasional problems arising from vehicle rentals
> Responsible for training and motivating new hires in fast pace Gold Service
> Ensure employees take break to enable operation to run smoothly
> Communicate all important management correspondence to staff
> Help set goals to make sure a high level of service is achieved
> Ensure high volume customers (Platinum) receive flawless service
> As lead (Yellow Jacket), assist manager to ensure operation is running efficiently and that there is a satisfied customer on each and every transaction is accomplished

Microsoft Excel, Microsoft Office Powerpoint,

Backroom/ Team Lead

February 2004 - August 2005

Target | Linden, New Jersey

Retail

Started out as a backroom clerk stocking merchandise on the sales floor. Was than promoted to Team Lead keeping the domestic department maintained and ensuring all employees was helping customers.

> Supervised five employees
> Ensure store merchandise is properly stocked, displayed, and inventoried
> Assisted customers with any questions or problems
> Cashier

Taltek,

Dispatcher/Controller

May 2002 - September 2003

Bowles Corporate Services, Inc. | New York City, New York

Security and Surveillance

Placing security guards at posts.

> Handle heavy call volume and document all incoming calls
> Make notations of critical events in log book and report back to corporate
> Inform and communicate important situations to operations managers
> Oversaw field supervisors who monitored security guards to ensure schedules were precise, accurate, and that policy and procedure were implemented
> Ensured clients were adequately staffed in reference to security needs
> Responsible for timekeeping data entry to ensure payroll was accurate

Security Guard/ Lieutenant

May 2000 - May 2002

Bowles Corporate Services, Inc. | New York City, New York

Security and Surveillance

Secured Chase branches and Supervision

> Patrolled all Chase banks in the metro NY area to ensure safety for customers
> Secured any funds if recovered in its proper location
> Trained guards
> Overlooked all patrols documentation and sent it to Chase supervisor of security
> Held roll call

EDUCATION

Associate Degree, Human Services/Psychology,

February 2012 - June 2012

Touro College | New York City, New York

Graduating Junr 2014 with Bachelors Degree in Human Services/Psychology

CERTIFICATION

Certified Professional Life Coach

July 2013

Open Bible Faith Ministries