veronica Brillon

VeronicaD. Brillon          

HUMAN RESOURCES MANAGEMENT

Strategic Planning, Organizational Change, Labor Law, Policy/Procedures, Employee Relations,

Recruiting Compensation, Benefits Administration, Training & Development, Compliance,Federal Retirement Benefits

Self-motivated, results-focused Master of Human Resources with 15+ years of contributions within Manufacturing, Financial, Retail, Hospitality, and educational environments. Expertise includes managing union and non–union employees, Federal Retirement Planning and comprehension, compensation, coordinating processing of foreign workers and assuring compliance within the organizations. Offer exceptional communication and interpersonal skills; speak fluent Spanish. Well organized with proven ability to manage people and multiple complex demands, while achieving corporate performance goals, strategic planning and organizational support. Self-published author, E-marketing and Social Media expert.

CAREER TRACK

Human Resource Business Partner                                                                                          2013-Present

ADP

                                                                                                                                               New York, NY

Responsible for client retention in client base; create and execute an account strategy that will help develop a value-based relationship with each client . Set and manage client expectations and activity, including identifying and developing additional service opportunities and coordination delivery of ADP Total Source services. Conduct client conference calls, including establishing and updating HR Service Plans, setting goals and developing plans to meet set goals. Ensure quality, timeliness, and effectiveness of all work delivered. Understand and stay up-to-date on the client’s business situation, strategy and HR needs. Work with client as a partner, keeping clients short and long-term HR goals in mind.  Work with a distributed service team, consult with clients and evaluate worksite needs in regards to HR services and proactively develop, implement, and monitor HR Service Plans which will directly impact the Human Resources effectiveness of client companies. On an annual basis, as appropriate, recaps all activities completed on the clients’ behalf, discuss goals and objectives for upcoming year’s Service Plan.  Actively and consistently communicates with clients to ensure appropriate utilization of ADP TotalSource HR services. As necessary, evaluates and acts as a point person for client billing and pricing questions, escalating them as needed. As part of  Client Relationship Management, provide appropriate levels of consultation regarding HR products, as outlined in the ADP TotalSource HR Value Chain.

„  Recruitment & Selection: Provides direction and coaching on establishing legally compliant pre-employment practices to include, job descriptions, background checks, etc. Works with the ADP TotalSource Client Recruiting Department to analyze client-staffing needs and to assist clients in establishing a recruiting strategy to select qualified candidates for current and future job openings as appropriate. Provide basic compensation analysis, comparing client pay data against geographic and industry salary survey data.

„  Payroll & Tax Administration: Act as Liaison between clients and regional payroll processing department to ensure payroll transactions are submitted timely and accurately. Work with clients to ensure fair and compliant pay practices. Acts as a point of escalation for unresolved client issues. .

„  Benefits: Works with the ADP TotalSource Benefits Department, consultants and brokers to provide information about benefits, Market trends and ensures that the client benefit renewal process is well managed and understood. Assists client with their benefit elections process. Act as  a point of escalation for unresolved client issues.

„  401K; Works with 401K regional and division departments, as well as vendors, to drive appropriate participation at the client and work site employee level.

„  Employee Relations: Communicates and interprets HR policies and procedures while providing remedies for any issues that may arise. Working with the client, reviews FMLA, job descriptions, handbook, etc., and forwards requests to the ADP TotalSource HR Shared Services Center for Back-office processing.

„  Training & Development: Analyzes training needs and then coordinates with the TotalSource Training Department to deliver appropriate training programs.  May conduct needs analysis for client to determine Worksite Employee developmental requirements. Partners with client to create remediation techniques, such as job skill training development plans and interventions.

„  Other responsibilities include not limited to Client Technology, Client Compliance, Risk Management & Safety, and Employee Terminations.

Human Resources Consultant/Recruiter                                                                                     2010-2012

Brillon Associates HR Consulting LLC                                                                   Connecticut / New York

First priority is to create relationships with clients and understand their needs. I work closely with client management teams as a key part of delivering full circle project management to all clients. My responsibilities include: Creating and administering Employee Surveys, Compliance Audits, Strategic Planning, Performance Management Reviews, Benefit Plans, and Federal and Private Retirement Information/Plans. I have created and implemented policies and procedure. Initiated Goal Planning and Company Communication. I work on HRIS Systems Databases, and Employee Handbook updates/creation. I provide full circle Recruitment Services, and Employee Relation’s Management. I assist with E-Market strategies, and provide support for enhancing company visibility on the Internet. I also offer the option of working remotely via Skype and other electronic means.

„  Sachs Insights – Director of HR – Prepare and administer policies and procedures, maintain employee handbook, partner with CEO and other senior leadership in aligning human capital with company’s strategic direction. Lead individual goals for company’s vision and overall strategy. Develop and present training sessions. Handle all employee relation’s issues, and ensure position descriptions are in line with company needs. Administer compensation and bonus programs and employee benefits. File EEO-1 reports and manage on boarding processes. Conduct recruitment, outplacement and exit interviewing.  Maintain company organizational charts and HRIS systems, and compliance.

„  Morgan Burrow LLC – Executive Recruiter – Responsible for researching top quality candidates for Fortune 500 firms nationally. Accommodated anticipated client demand. Analyzed client requirements against qualifications of candidates and matched the best candidate with the client needs. Conducted background and reference checks. Prepared and debriefed candidates of job opportunities. Provided coaching and advise to candidates. Sourcing activities included Internet searches, cold calling and identifying alternative candidate and client sources.

„  Sacred Doors - Created Policy Procedures, Employee Relations, Office Guidelines and Social Media Systems.

„  Bold Industries - Responsible for Recruitment, Employee Relations, Office Policy and Procedure, Social Media, Compliance, Information Systems.      

„  Cromwell Dental - Partnered with office manager to update employee handbook, Policy and Procedure, and improve Employee Relations.                            

„  Palm Tree IT - Created an employee survey for this Information Technology Company. Implemented plans to improve employee productivity and development.                                                      

„  Dr. Jeffrey Rosenthal – Created and implemented separation package for his medical office.  

„  Daniel Kaufman Accounting - On-call for questions on a remote basis.                                                

„  Fairfield County Woman – Owner of this Women’s Educational Publication. Responsible for e-commerce analysis and Face book advertising.

„  Reviewed and assisted with helping certain clients with Federal Retirement plans as defined by (FERS) Federal Retirement Services.

Senior Human Resource Generalist                                                                                         2006 - 2009

Pitney Bowes Inc.                                                                                                                    New York, NY

Supported the business lines in achieving their objectives provide pro-active planning, aligning HR strategies to corporate goals and objectives. Responsible for day-to-day solutions of employee matters. A subject matter expert on HR Information Systems (HRIS), working with teams to resolve subject matter issues while supporting lines of business and front line employees. Implement programs that encourage a favorable work environment at all levels.  Identifying emerging issues or trends that indicate a need to modify policy, change in operational guidelines or oversee necessary training were needed. Work with staffing personnel on annual recruitment needs as well as talent management identification within business lines.  Served as a key contributor on various department projects.

„  Performed systems analysis using SAP system extracting in formation and converting to Dashboard and Excel workbook, using VLookup and pivot tables.

„  Partnered with employees, supervisors and managers in various employee relations’ matters, acquiring the vital information to effectively resolve issues at hand.

„  Supported policy and procedure; deliver appropriate training to management and lines of business. 

„  Partnered with all levels of management of all lines of business as strategic partner to design and implement strategic initiatives that were in line with compensation, business goals, objectives and project management.

„  Partnered with the Vice President of Operations in order to execute strategic plans and goal objectives.

„  Provided creation and analysis of various reports for strategic planning.

„  Maintained legal compliance within areas of record retention, Affirmative Action, EEOC, ISO and OSHA.

„  Worked with facilities management to resolve any issues.

„  Responsible for assisting management team with internal promotion and external recruitment. Managed candidates on assignment.  Provided coaching and advice to internal and external candidates during the interview process.

„  Reviewed and assisted with the understanding of federal retirement plans.

Regional Employee Relations Manager                                                                                   2003 – 2006

TJX Company                                                                                                                    Mount Laurel, NJ

      Provided expertise in employee relations to this leading discount retailer of apparel and home fashions in the U.S. and worldwide. Collaborated with corporate management to define organizational goals. Established performance metrics and track effectiveness of policies and programs. Trained regional managers and advise them on policy, associate interaction and implementing corrective measures. Provided consultation and support for other human resources concerns.

„  Supplied leadership and support vital to the successful implementation of corporate directives, new policies, procedures and compliance. Supported organizational changes; monitored training and development of regional managers, managed twenty-five people.

„  Promoted diversity awareness; communicated timely, accurate information on labor law, harassment and changes to the Family and Medical Leave Act (FMLA).

„  Assisted manager and directors with recruitment of frontline employees to executives. Coached internal and external job candidates. Worked closely with talent management team in assessing internal movement. Conducted periodic training to enhance representation of clients in HR Management decisions. Conducted follow-up activities with candidates and clients to assure satisfaction.

„  Worked on internal systems analysis monitoring the effect of human resource departments. Performed system analysis using appropriate databases and converted to reports. 

Assistant Director of Human Resources                                                                                   2001 - 2003

Wyndham Newark Airport - Wyndham International, Inc.                                                            Newark, NJ

      Drove recruiting efforts and managed training, problem solving, compensation and benefits administration for an upscale, 396-room hotel. Established recruiting process and oriented new employees. Developed and coached managers and supervisors on employee issues. Handled disciplinary matters, benefits administration and internal audit. Managed up to three hundred people during weekend overnight duty.

„  Created employee committees with participation of frontline employees and managers, which helped to resolve communication problems, improved satisfaction and increased employee retention.

„  Managed open enrollment and reconciliation; administered workers’ compensation, short and long term disability insurance, recruitment, organizational development, training and recruitment.

„  Conducted all aspects of recruitment. Worked closely with local organizations to obtain appropriate candidates for positions within the organization. Conducted telephone and in-person interviews to obtain work history, education, training, and job skills. Coached and counseled candidates through the interview process. Supervised and managed candidates assignments.

Human Resources Generalist                                                                                                   2000 - 2001

Cunningham Graphics / ADP                                                                                                  Jersey City, NJ

      Developed and revised policy, procedures and formulated recruitment strategies to attract production personnel for this international printing services provider. Coordinated the visa process for foreign employees. Oriented new hires and delivered training to managers and supervisors in corporate procedures. Administered compensation and benefits plans. Resolved management issues.

„  Performed benefits analysis and facilitated a smooth transition from an existing plan to a new benefits provider.

„  Coached supervisors on improving their performance review technique; designed improved reporting systems.

„  Effectively assisted with benefits staffing and other HR generalist functions with both union and non-union personnel. Negotiated a collective bargaining agreement and resolved issues with union stewards and non-union employees.

„  Responsible for all recruitment.

Human Resources Associate for Global Development                                                             1997 - 2000

PricewaterhouseCoopers                                                                                                          New York, NY

      Played a key role in assuring legal compliance for foreign nationals and immigrant workers for this global accounting and assurance services provider. Supported company recruiting and retention goals; conducted exit interviews and promoted positive employee relations. Managed open enrollment and resolved compensation and benefits issues. Oriented, trained and supervised personnel.

„  Developed and produced new employee manuals and handbooks; generated accurate billing and reports; planned and organized events.

„  Contracted with reputable employment agencies to meet temporary staffing needs; negotiated favorable terms and procured high quality personnel. Managed temporary to permanent employees. Supervised and managed candidate assignments. Negotiated pay rates. Completed appropriate references checks. Prepared and debrief candidates.

Benefits / Insurance / Accounting Assistant                                                                               1994 - 1997

Hermes of Paris                                                                                                                       New York, NY

„  Provided oversight for compliance with corporate human resources policies and procedures; managed internal benefits programs and health and safety issues.

„  Collaborated with the Chief Financial Officer to implement new insurance programs across the organization.

LEARNING CREDENTIALS

Bachelor’s degree in Business Administration                                                                             2002

Master’s degree in Human Resource Management                                                                      2004

Mercy College, Dobbs Ferry, NY

Self-published author of “We are Human Too!”                                                                        2010

Studying for Senior Professional in Human Resources (SPHR®)

Studying California Employment Law

SAP System Certification (Mind Leaders Online Training)                                                            

ORGANIZATIONS & ASSOCIATIONS

Memberships: Society of Human Resource Management, American Council on International Personnel,

National Society of Hispanic MBAs, Human Resource Association of Central Connecticut, National Gay Lesbian Chamber of Commerce

President, Entrepreneurial Woman's Network (EWN), Affiliate of Westport Business Solutions, LLC

CPR Certified

SOFTWARE PROFICIENCIES

Operating environments:   Microsoft Windows ▪Mac OS ▪ Novell NetWare

Application software:         Microsoft Word / Excel / Access / PowerPoint / Outlook ▪ Lotus Ami Pro / Approach ▪ HRIS ▪Horizon ▪PeopleSoft ▪Hire Systems ▪SAP▪Taleo